I had purchase a bulk package of chicken thighs the other day from the Vons store on the corner of Chase and Avocado in El Cajon. When I opened them, they had the smell of bad. I returned to the store and went right to the customer service desk and explained the situation. I was offered an exchange but finding another package of equal price would be very difficult. So I asked for a refund. "Go to register six." When I looked at register six, the line was five people deep. I walked around to get in line but stopped because I noticed the store manager working a register with noone in line. "Do I have to go to line six to get a refund?" "Yes, all refunds must go thru line six." Great, here's the manager standing at a register, not waiting on anyone and he won't handle my refund. Needless to say, I was not happy. I followed their directions and eventually got my refund. I than went back and found another package of chicken thighs and made sure the "use by" date was the furtherest out in the future. As I stood back in line to pay for my items, the manager opened the adjoining register and I scooted into it. He was codial, asked if I had found everything I wanted and as I paid, he told me that he'd comp'ed the chicken. Surprise!

Doing the right thing can turn around a bad experience and I glad to see this manager though of and did the right thing.